IMPORTANT NOTE: Please be patient while we process your order. Our normal shipping time is 2-5 business days after we receive your order. Air shipments also take us a few days to process. Thank you for your understanding. Merchandise Availability
We order our merchandise to be available before it is printed in our catalog or on our website. However, we may sometimes experience greater than expected demand for an item or an unforeseen delay in shipment to us. Should an item be delayed, you will be notified immediately following your order, by e-mail, or by a return phone call of the expected shipping date. We suggest you order early to avoid possible delays.
Clothing Exchanges
We are happy to exchange your purchase if you have ordered an incorrect product, but please do not damage the packaging or remove the tags and/or protective coverings from your merchandise until you've determined that it's the right size. Failure to follow this instruction may result in additional charges and/or refusal of your return.
Battery/Core Charge
- Due to shipping regulations, batteries are shipped dry. (No acid)
- Core charge may be applied to engine assemblies, crankshafts, cylinders.
Returns
Babbitt's Online will not accept returned goods without prior approval in the form of an RMA number. Packages sent to us without a valid RMA number will be refused!! Returns must be made within 10 days from receipt of goods. Refused orders and/or returns shall be subject to a 30% restocking/handling charge. Merchandise must be returned pre-paid as Babbitt's Online will not accept any returns sent COD. Sorry, we cannot refund shipping charges for any return or exchanges.
All returned merchandise must be in its original, new, unused, unworn condition, and include its original undamaged packaging, attached tags, instructions, etc. Never ship an item in its original manufacturers packaging - it will arrive damaged. Please use a postal box or other adequate packaging to ensure your return is not damaged on the way back to Babbitt's Online. Following these guidelines will prevent any unnecessary charges. Any Special Order, electrical and fiberglass parts are not returnable. Please be sure you want them before ordering!!
All returns or exchanges must be received within 10 business days from the date the order is received. Any returned items that do not follow the most general guidelines will be returned and no credits will be issued!
Order Cancellations or Changes
Please be sure you want something before you order it! In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate exchange fee.
Defective Merchandise
All defective merchandise is warranted by the manufacturer, not by Babbitt's Online. Returns are subject to approval by the manufacturer. All items must be installed by an authorized dealership for warranty processing. Shipping charges on defective merchandise are not refundable!!
Final Note
We are not responsible for any typographical errors, omissions, inclusions or other errors on our web pages. We take all of our information directly from the manufacturers and will not be liable for any of their errors!!
Mailing Address
Babbitt's Online
3712 Airline Road
Muskegon, Michigan 49444
Phone: (231) 737-4542
Fax: (231) 733-9617
Email: orderinfo@babbittsonline.com
